Messages Disappeared Issue in Microsoft® Outlook Express
What are the causes and the methods to solve the issue of messages disappearing from Microsoft Outlook Express?
Microsoft Outlook Express is a widely used e-mail client from Microsoft. You could view and send e-mail messages very easily. This application is found in the Microsoft Office suite and could also download separately. If the .dbx files get damaged, that would cause messages getting disappeared. Even though new .dbx files get created, you could recover the original .dbx file. You would go to Tools, Options and Maintenance. You could then extract files by using DBXtract tool. You could also recover the messages from the backup copy of Microsoft Outlook Express. As a precaution, keep the backup copy of Microsoft Outlook Express files. If you have lost any messages, you could recover those files very easily. You would delete all the viruses present in the system. If these threats are present in the system, that would cause the corruption issues.
Following are various tips to solve and avoid the message being disappeared in the Microsoft Outlook Express:
- Upgrade antivirus
- Check settings
- Try to download security update
Sometimes, when you open Microsoft Outlook Express, some of the inbox messages would disappear if the database file of inbox gets corrupted. If McAfee VirusScan Enterprise is installed on the PC, e-mail scanning feature of that program would corrupt the inbox database. Older version of McAfee VirusScan Enterprise is known to delete the inbox .dbx files. So you need to upgrade it to the higher version which would be compatible with the Microsoft Outlook Express and would not delete .dbx files of inbox. Thus, you can prevent disappearance of e-mail messages. You could then restore those files from the backup files.
Check for settings
You would then check for settings in Microsoft Outlook Express. If there are any changes, that would also cause disappearance of messages. Click Start and All Programs. Then, click Outlook Express. When it opens, you need to open the 'View' and choose 'Current View'. Make sure that you have checked 'Show All Messages'. You would also verify that 'Show replies to my messages' is not selected. If it is selected, you could only see the reply to messages.
If you have closed Outlook Express during compacting of .dbx file, the messages would disappear. If you have stopped the compacting, that would also cause the message disappearance. Sometimes, if you have opened Outlook Express for long time without closing that would also cause the message disappearance. The large size of the .dbx file (greater than 1GB).That would also cause such issue. In order to solve such issues, you have to install the security update for the Microsoft Outlook Express. In such situations, if you have got Microsoft Outlook Express 6, try to download the KB918766 update for that. This would solve the compacting issues.
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