Learn why Microsoft® Outlook Express is not deleting e-mails
What are the probable causes due to which Microsoft Outlook Express stops deleting e-mails? Furnish details to get rid of the problem.
Microsoft Outlook Express is an e-mail cum news client. It is included with Internet Explorer web browser versions 4.0 to 6.0 that allow sending and receiving of e-mails. The inability in deleting e-mails in the inbox or other folders of Microsoft Outlook Express can occur at times. It can, however, be resolved easily. The major reason for the issue is corruption of the large data file that Microsoft Outlook Express uses for storing its users e-mails. The solution for the problem is to delete the corrupted data files creating the problem. Frequent database corruption occurs due to its inability in handling large number of mails.
The following are the possible causes and tips for solving the issue:
- Corrupted data file
- General method of troubleshooting
- Deleting the data file
Corrupted data file
Microsoft Outlook Express consists of a data file for storing all the e-mails send and received by the users. The data file has limitations in storing the e-mails and when the size of the e-mails stored exceeds the limit, the data file gets corrupted which results in the issue of difficulty in deleting e-mails in the different folders of Microsoft Outlook Express.
General method of troubleshooting
It is required to follow the conventional methods of solving issues first before entering into other methods of troubleshooting. It is done by making sure that the computer has the most current update for the Windows Operating System, checking for antivirus updates and by trying to delete the emails disabling antivirus and by restarting Outlook express after emptying the ‘Deleted Items’ folder.
It is the method used after the failure of all the general methods of troubleshooting. It is done by copying and pasting the data file path of Microsoft Outlook Express from the store folder to the Run prompt and by deleting the "Deleted Items.dbx" file. Then it is recommended to restart the application for successfully deleting the e-mails in its various folders.
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