E-Mail stuck in outbox of Microsoft® Outlook® 2000
Many a times you would have observed that while sending a e-mail, your mail does not outbox reach the recipient. Even if you try sending it from the Outbox, it would show errors and you may not succeed in sending the e-mail. Even restarting the program doesn't help. For such cases, we have few troubleshooting steps enlisted here.
- Disable 'Offline' Mode
- Message Replied From an Old Account
The sent message stays temporarily into outbox. When a connection is made with the client mail server, Outlook® tries to deliver the mail to the receiver, and a copy of the sent message appears in the client’s outbox. When a client opens and closes a message while it is still in his outbox, then he actually changes the status of the message, and it is not sent. The message title no longer appears in italic formatting in the outbox messages view.
To return to the message to send status, open the message and go to the message toolbar. Now, click on send.
The message title would become italicized in outbox message view and when the client gets connected next, the mail server Outlook® will deliver the message. If you are still unable to send the messages, you can go through the following troubleshooting steps.
Disable 'Offline' Mode
Sometimes, the 'Offline' mode is set by mistake or by some conflicting processes. In such cases you need to ensure that it is not in offline mode and if it then follows the steps below to disable it. In case, you are using the IMO (Internet Mail Only) installation, then the following procedure may be used:
Click on Menu and go to File. You will see 'work offline' check box there. Click on it to clear the check mark to disable the offline mode. Now click on Menu and go to Tools. Hover your mouse on the 'Send/receive' option and click the name of the Internet service account. This will redirect the message to your internet server.
However, if you are using the CW (corporate work group) installation with the MESS (Microsoft Exchange Server service) then you need to follow the following procedure:
Click on Menu and go to Tools. Click on the Services option there to open the service dialog box. Now, go to the Service tab and click on the Microsoft® Exchange server check box. This will enable the Properties option there, which you need to click on. Once you are into it, go to the Advanced tab of properties and uncheck the 'enable offline' check box to disable offline mode. And finally, click on Ok to close the dialog boxes and quit and restart Outlook®.
This should hopefully solve your problem.
When an e-mail is replied to, using Outlook®, it tries to send the reply through the same account from which it received the message. If the account that received the message is nonexistent in your Outlook® profile, or account settings, the message may not leave your outbox. This may occur, when you have old mail delivered to the inbox in a personal folder (.pst) file on the local hard disk but, you have changed the mail accounts after receiving the message. Follow the procedure below to get over with this.
Move the message in outbox to the inbox folder and create a new message along with the address. Now, paste the content of the undelivered message into the new message and send it. Outlook® then sends the message from your latest default account instead of the previous old account.
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