Possible Causes for Duplicate E-mail Issue in Microsoft® Outlook 2007?
How to fix duplicate e-mail issue in Microsoft Outlook 2007?
Microsoft Outlook 2007 is an e-mail manager which has other applications like task managing and contacts managing. When you browse mails in Microsoft outlook 2007, you sometimes receive duplicate e-mails that you have already received earlier. It means you will be receiving same mail number of times. Microsoft Outlook usually downloads mails from POP3 server, after emptying the Deleted Files folder; outlook again downloads mails from the server even if ‘Remove from server when deleted from Deleted Items’ option is enabled on the POP3 account. One reason for this problem to occur is that if ‘Leave a copy of messages on the server' box of your account is kept checked then the account will be repeatedly receiving duplicate mails. On the other hand the accounts that do not keep this box checked do not receive duplicates of any mails.
Following are the tips to fix duplicate e-mail issue in Microsoft Outlook:
- Initial Checking
- Send/Receive Alerts
- Profile Recreation
Initially you need to check whether the incoming/outgoing server options are correct or not. Then check regarding the AV synchronization, whether it is correct or not. You also need to check whether “leave a copy of message on the server is checked or unchecked. If it is checked then make it 'unchecked'. Make sure to check whether if there is anything wrong in the firewall settings and finally try running the Outlook in safe mode.
The server doesn’t know whether you have already received the mails or not, the POP3 server just provides you the mails (send/receive). It is the send/receive option, that alerts the POP3 server regarding the mails of the user. The send/receive option might not be intimating the POP3 that you have received the mail, this could be the reason for creation of duplicate e-mail. Verify the POP3 settings and send/receive option of the outlook to fix the problem.
When you create a new profile, Microsoft outlook 2007 will be collecting all the previous e-mails from the server since it doesn’t know that these e-mails are previously received. While creating a new profile, during the set up if you configure old pst-file as your default delivery location then the duplicates of already received messages will be created. To prevent this you must make sure to start outlook with clean pst file before reconnecting the old one and as a result the mails will be collected to new pst-file, thereby avoiding duplicates.
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