Fixing issue of Global Address Book not Updating Automatically
The Global Address Book or Global Address List (GAL) is the database of all employees and their contact information of an organization. The Microsoft Exchange Server administrator takes care of this database by creating and updating this list with newer and modified set of names and e-mail addresses of a organization from time to time. The Global Address Book is a centralized list of all contact details of employees of a company or a group of users and this can be downloaded to access the list offline use. Hence, as and when any additions or alternations are made to the list, the Global Address Book must be updated automatically to make new/changed contacts available. The automatic update process takes about 24 hours of time. However, you may often see that the Global Address Book has not been updated automatically. Thus, you will see old contact details or face this Global Address Book updating problem.
Global Address Book fails to Update Properly
Microsoft Outlook users often face this problem with Global Address Book when it fails to get updated automatically. As the group or a company adds, removes or alters some contact information on the Global Address Book, some users find that the Global Address Book keeps track of old contacts but, find no signs of new details. However, there are ways to resolve issue which relates to automatic updating of the database.
How to troubleshoot Global Address Book not updatingÂ issue?
To troubleshoot Global Address Book not updating issue, the database administrator needs to access ‘Microsoft Exchange Management Shell’.
- To get this tool, go to ‘Start’ menu and open ‘Microsoft Exchange Server’.
- Next, key in ‘get-offlineaddressbook | update-offlineaddressbook’
- Hit ‘Enter’ button.
- Now, exchange Management Shell will rebuild the Global Address Book or GAL. As soon as the process completes, the Microsoft Outlook 2010 database will be updated with new contacts. Go to Microsoft Outlook 2010 to check if the database is updated with latest updates on contact details.
Thus, you can manually update the Global Address Book on Microsoft 2010 if it fails to update automatically.