Attachments missing in Microsoft® Outlook
What are the reasons due to which Microsoft Outlook would miss the attachments? How can you fix these issues?
There are different reasons leading to which Microsoft Outlook may miss the attachments. Microsoft Outlook settings that prevent large sized files from entering into the system can be a cause of the issue. Such options can prevent the attachments from being sent and received on the e-mail accounts. Issues with the e-mail editor can also be another factor. If the user is using an older version of Microsoft Word as the e-mail editor, then also the attachments may not be seen along with the mail. The issues that are created by the firewall options also can be a reason for the issue.
Discussed below are some tips to fix the problems:
- Troubleshoot the issues with Microsoft Word
- Change the settings of Microsoft Outlook
- Check whether the ISPs or the e-mail server is preventing the attachments
Troubleshoot the issues with Microsoft Word
Update Microsoft Word to make it compatible with Microsoft Outlook. Disable the Microsoft Word tool as the e-mail editor option in Microsoft Outlook. For that, open the Microsoft Outlook application and select the 'Tools' option. Then under the mail format tab at the 'Options' window, uncheck the ‘Use Microsoft Word to edit e-mail messages’ option. Change the mail format to plain text or HTML.
Change the settings of Microsoft Outlook
Certain Microsoft Outlook settings configured by the user may prevent the download of attachments with Microsoft Outlook. Users can uncheck those options from the 'Tools' option. Open the Microsoft Outlook window and select the 'Tools' option. Now select the 'Options' tab and then the 'Mail Delivery' tab. Under the tab, uncheck the ‘Don’t download messages larger than x KB’ option.
The Internet Service Provider and the e-mail servers may prevent the attachments due to oversize or due to its malicious nature. In such cases, the user needs to contact them to know the exact reason. If the user cannot contact the service provider, then an alternative option is to create a free web mail account and receive attachments through that account.
iYogi is the fastest growing online and remote tech support provider in the direct-to-consumers and small businesses sector. Our highly skilled and experienced tech experts available, 24x7x365 will provide the best issue resolution and customer satisfaction. Our award winning and low priced Annual Subscription covers the following services:
- Comprehensive support for attachments missing in Microsoft Outlook.
- Diagnostic & repair for your technologies.
- Troubleshoot software errors.
- Update drivers and security to protect against online threats.
- Connect to Internet, devices and peripherals.
- Optimize your computer’s speed and performance.
Unlimited access to great tech support, all year around! We promise the lowest wait-time and highest resolution rate in the industry.