How to Troubleshoot Synchronization Error in Microsoft® Outlook
Microsoft Outlook is an E-mail client that help the users to manage the mails in the correct manner. Microsoft Outlook is mainly projected to do the performance as an autonomous personal information manager, along with an Internet mail client. Together with the Microsoft Exchange Server, Microsoft Outlook could effectively accomplish the tasks of group scheduling, E-mail, and for the task management. MS Outlook also carries out the groupware scheduling, contacts, tasks, mails, and documents in one place, and allows you to create and view information using a consistent interface. But in some situations, users might experience issues as they synchronize a Microsoft Exchange Server mailbox with an offline folder (.ost) file in Microsoft Office Outlook. This is known as the sync error. There will be error messages such as "unable to open mail folder", "synchronization could not be started" etc. There can be many reasons for this issue like server limitations, besmirched data, and unsuited third-party plug-ins.
Following are the ways to solve the sync error issue that you might experience when you synchronize an Exchange Server mailbox with an .ost file:
- Check if the offline folders are being synchronized
- Synchronize the folders again
- Replace damaged Exchange Server support files
Check if the Offline Folders are Being Synchronized
First of all you need to check whether the offline folders are synchronized correctly. For this first of all, you need to right-click the folder that you need to verify, and then go to Properties. After that, go to the Synchronization tab. Then under the Statistics for this folder, you have to confirm the settings in the following fields: the date on which the folders are last Synchronized, the items that are contained in the Server folder contains, the items that are in the Offline folder.
Synchronize the Folders Again
In case the synchronization is not working properly, or if synchronization does not perform suitably among the server folder and the offline folder, you need to verify the profile settings. Once you verify these settings, you need to use one of the following methods for synchronizing the folders again. You have to follow the Manual synchronization method. In this method, click the folder that you want to synchronize from the Folder List pane. If you fail to see the Folder List pane, then hit on 'Folder List' on the Go menu. In the Tools menu, you have to point to 'Send or Receive', and after that select this Folder to synchronize one offline folder, or you would have to click 'Send or Receive All' for synchronizing all offline folders. You could also carry out Automatic synchronization.
Replace Damaged Exchange Server Support Files
If after using the manual and automatic synchronization methods, you are not able to restore synchronization; the Microsoft Exchange Server service support files might gets spoiled. For restoring broken Exchange Server support files, you need to first eliminate the Exchange Server service support files and then restore the files that are deleted with the original Outlook files.
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