Ways to repair Microsoft Outlook 2013 Crashing Issue
Are you using Microsoft Outlook 2013 and you keep on receiving an ‘Outlook not responding error’ or your Microsoft Outlook hangs, freezes or stops working while you are trying to open a file or send an e-mail? If you have tried to fix Outlook 2013 crash earlier and it didn’t work, then read on to find out other simpler alternatives that will help you resolve this issue.
Alternate 1 – Install Windows and Microsoft Office Updates
If you have not updated your computer’s Windows and Microsoft Office lately, it’s time you do it now. By installing either of the important updates, recommended or optional; you can easily fix the problems. The update will replace the out-of-date files and will also fix vulnerabilities. So, it’s important to keep your Windows and Microsoft Office updated.
Alternate 2 – Make sure Microsoft Outlook is not in use by some other process
If you are using the Microsoft Outlook AutoArchive feature or synchronize Outlook; then make sure that Microsoft Outlook is not used by a mobile device, it may use large amount of resources. However, if you try to perform any action while Microsoft Outlook is in use, then the program may not respond. In case Microsoft Outlook is in use by any other process, the information will be displayed in the horizontal status bar at the bottom of your computer screen.
Alternate 3 - Scrutinize issues with add-ins
Add-ins have the ability to enhance your experience; they on the other hand can interfere or conflict with the installed Microsoft Outlook application. This might result in freezing of Outlook 2013. So, you can try using Microsoft Outlook without the add-ins. Here are a few steps that will help you start Microsoft Outlook without add-ins –
- Windows 7 user can start by clicking on Start menu. Windows 8 users should click on ‘Run’ from the Apps menu.
- Windows 7 user, type Outlook / safe in search box. Windows 8 user, type Outlook in Run window and then click ‘OK’.
- Close and re-open Microsoft Outlook.
- If the above steps has resolved the issue for you, click on ‘File’ menu, click ‘Options’ and then click ‘Add-ins’
- Choose ‘COM Add-ins’ and click ‘Go’
- Uncheck all the checked boxes to disable the Add-ins and click ‘OK’
- Now restart Microsoft Outlook.
After following the above mentioned guideline, if the error does not occur anymore; then go back to the COMM Add-ins screen and try enabling the Add-ins, one at a time, until the error occurs. (Make sure to close and restart Microsoft Outlook after enabling every Add-in).
Alternate 4 – Is your mailbox oversized?
If your mailbox is overflowing with large-sized mails in the different folders, you might experience a couple of issues during certain operations. It is recommended to move the number of items in your larger folders to other folders of smaller sizes or else archive them using the AutoArchive feature. Let’s see how to create a folder –
- On ‘Folder’ tab in the ‘New’ group, click ‘New Folder’.
- Enter the folder name in the ‘Name box’.
- ‘Select’ where to place folder list and click the location for the new folder. This new folder will now become a sub folder in the chosen folder.
- Click ‘Ok’ to finish.
Alternate 5 – Repair Microsoft Office 2013 Programs
At times, repairing your computer’s Microsoft Office 2013 program can also help you resolve the freezing issues. As this fix automatically repairs errors in the Microsoft Office files, it is handy and effective too. Let’s see how to repair Office 2013 –
- Close all Microsoft Office programs that are running on your computer.
- Open ‘Control Panel’, select ‘Programs and Features’.
- In the installed programs list, right click on Microsoft Office 2013 and click on ‘Change’.
- If your Microsoft office is installed from a DVD or .msi file then you will get ‘Full Repair’ option only.
- If you are running Office, click to ‘Run’ you will have two Repair options.
Alternate 6 – Repair Microsoft Outlook Data File
The moment you install Microsoft Outlook 2013 on your computer, an inbox repair tool (scanpst.exe) is automatically installed on your computer. This repair box tool can resolve Outlook 2013 crashing issue by scanning your Microsoft Outlook data files and by simultaneously repairing the errors. Let’s see how to repair Outlook Data File-
- Exit Microsoft Outlook and then click Start > Computer
- Browse through <drive>:\Program Files or if you see a Program Files (x86) folder in the same drive, browse through that file.
- Type Scanpst.exe., in the search box and run the search.
If the search is unable to find Scanpst.exe, then try to search it in the alternate folder that is mentioned in step 2. Once you have found Scanpst.exe file –
- Double click Scanpst.exe.
- Enter the name of file you want to scan, or click to Browse and select the file.
- By default, a new log file will be created during the scan.
- Click ‘Start’
Once the scan finds the error, you will be prompted to start the repair process to fix the Microsoft Outlook data file. During the scan, a backup will be created to retain the backup of important data.
Alternate 7 – Check if your Antivirus is up-to-date or if it is conflicting with Microsoft Outlook
If your PC antivirus software is not up-to-date, then Microsoft Outlook might not function properly. Check and confirm if your antivirus software is up-to-date. If the antivirus software is up-to-date, check if it is conflicting with Microsoft Outlook.
If your antivirus software comprises of integration with Microsoft Outlook, then in that case you may experience performance issues. You can either disable all Microsoft Outlook integration within the antivirus software or else can choose to disable the antivirus software add-ins that is installed in Microsoft Outlook. Though, changing the antivirus software setting will make your computer vulnerable to malicious attacks. So, workaround this alternative at your own risk, the best solution can be getting new antivirus software that is compatible with Microsoft Outlook.
With so many easy to use alternates, you can easily fix Microsoft Outlook 2013 crashing issues without compromising on your data. If in case these alternates do not help you fix Microsoft Outlook 2013 freezing issue then your computer might have hardware issues or it can be the case of a resident virus. In these cases, it is best to get tech support from an expert.