E-mails Disappearing from Mozilla® Thunderbird
Get to know more about disappearance of e-mails in Mozilla Thunderbird.
Mozilla Thunderbird is an open source, cross platform application for managing e-mails and news feeds. Mozilla Thunderbird has lots of add-ons features that customize your e-mail experience. It is a fully featured and very functional e-mail client. It has a feature of filtering off junk mails. Mozilla Thunderbird e-mail helps you in managing your folders through smart folders and helps in fast search. It has a self-learning junk mail filter that filters spams and can detect spam messages. Many extension features of Mozilla Thunderbird improve its usability. Even then there are rare cases where you find e-mails of Mozilla Thunderbird disappearing. There could be many reasons for the messages to go missing. Initially you need to note the common features in the missing messages.
Following is more information on disappearance of e-mails in Mozilla Thunderbird e-mail client:
- Possible Reasons
- Ways to Fix
- Message Filters
A problem with your antivirus could be the reason for messages to get deleted. The antivirus software might be set to automatically delete the mails if it finds any infection, so check the settings of your antivirus so that it asks for your permission before deleting any mail. Sometimes the mails disappear when you rename the mail folder or sub folder. Another reason could be incoming messages being sent with incorrect dates.
Ways to Fix
Initially you need to check whether the 'message' option and 'threads' option in 'View' menu are set to 'All'. You also need to check whether 'Advanced Folder Views' option is also set to 'all' or not; if not enabled then enable them to fix the problem. Sometimes the mails may disappear if the '.msf' files (index files) are corrupted. To fix the problem, right click to select 'Properties' and then choose 'Rebuild Index' option from 'General Information' tab.
Mail disappearance may occur based upon the message filter settings. You need to check the settings of 'message filters' option in 'Tools' menu. Then from the drop down list you need to select the problematic account, change the filter settings to avoid the disappearance. Another point is that if the messaging feature is enabled then it permanently deletes the messages based upon its settings, so try changing the settings of messaging feature to fix the problem.
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